For Retailers

Getting started

• Do I need a reseller exemption certificate to buy on Trada?
• What if I’m an online-only store?
• How do I reset my password?
• What if I’m outside the United States?

Ordering on Trada

• What are Trada Credits and how do they work?
• How do I change my address after placing an order?
• How do I change an existing order?
• How do I cancel an order?
• Can we contact Brands directly?
• What happens if the items I have ordered are no longer in stock?

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Payment And Shipping

• How do I pay for orders?
• How soon will I get my orders?
• What happens if there are damaged or missing items in a delivery?